Department example
Resgrid: from the first alert to the next shift
Choose the appropriate EMS or mobile-crisis operating pack and review visit coverage and notification setup.
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Make Resgrid work for your team.
Use Resgrid to coordinate people, resources and information across fire and EMS, community paramedicine and mental health response, search and rescue, security, wildland contracting and industrial emergency response.
Choose a department type to explore examples for each area. Use the roles, resources and procedures that fit your organization.
Department example
Build a roster dispatch can use
Create operational roles for clinicians and peer responders, then track credentials separately; membership does not establish clinical scope.
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Configure a department and protect access
Set the local time zone for scheduled outreach visits; review whether a daily reset would incorrectly mark an occupied response team available.
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Represent apparatus, crews, and GPS devices
Model response areas or outreach teams as groups and mobile response vehicles as units; define team positions appropriate to the service.
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Put the right Resgrid app on each device
Choose member, dispatch and display apps according to response-team duties; verify device registration and external providers separately.
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Take an incident from intake to closeout
Use an approved operational request type for a visit or mobile response; keep clinical triage and sensitive detail under the service’s procedures.
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Make alerts reach the intended audience
Review eligible channels and intended team recipients before an authorized communication test; configuration alone does not prove delivery.
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Make location information useful and current
Use current operational team positions for visit coverage; choose a location lifetime and follow the service’s location-access procedures.
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Plan coverage and keep dispatch aligned
Schedule mobile-crisis or outreach coverage windows and eligible team roles; review gaps and overlapping assignments.
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Assign learning and track qualifications
Assign approved response and outreach training; review acknowledgments and completion separately from competency or authorization.
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Give members a dependable reference library
Organize approved response and referral procedures with responsible owners and review dates.
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Record routine checks and missed work
Use a vehicle or operational-kit checklist; follow up on failed items and distinguish scheduled compliance from an on-demand check.
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Turn defects into accountable repairs
Turn a response-vehicle or kit defect into a work order with an owner, state and completion evidence.
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Know what is available, issued, and expiring
Track operational kits and consumables by location; record issues and returns without exposing clinical information.
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Keep incident and prevention records reviewable
Use an approved operational record definition for visits or responses; select fields and access according to the service’s record policy.
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Keep deployment activity and cost evidence together
Plan an outreach event or temporary response-coverage deployment with dates, roster and operational objectives.
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Connect service activity to costs and billing
Connect approved operational activity to the service’s cost workflow; review eligibility and export prerequisites outside the operational roster.
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Automate a repeatable task with visible outcomes
Use a reviewed workflow for an operational handover task; inspect external provider output before adoption.
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Set up voice channels for team coordination
Plan operational team channels and verify device and add-on prerequisites.
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Plan protected-data access and recovery
Review protected-record access, key and recovery prerequisites according to the service’s policy.
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Match subscription capacity to the roster
Compare active member counts and enabled modules with subscription capacity; identify the owner of subscription changes.
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Understand AI availability and human review
Ask for help locating setup or operational information, then check it on the owning screen; the assistant is not clinical decision support.
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Relay: bring an audio dispatch feed into Resgrid
If an approved audio dispatch feed exists, configure an appropriate reviewed relay source; validate transcription and recipient selection.
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Self-hosting: configuration and operating responsibilities
Configure isolated service providers and test operational workflows; review protected-data handling and backups.
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