User-defined fields Custom fields on calls, personnel and other records. Why it helps Collect the information the department actually needs with appropriate classification. How to configure it Add only the fields you must capture. Before you begin Check your department access and intended audience. Examples for your department Community paramedicine and mental health response: User-defined fields: Use a reviewed workflow for an operational handover task; inspect external provider output before adoption. Search and rescue: User-defined fields: Use a reviewed workflow for search logistics or follow-up; inspect failed executions. Security companies and departments: User-defined fields: Use a reviewed workflow for patrol follow-up; verify client/site scope and external delivery. Wildland contractors: User-defined fields: Use a reviewed workflow for assignment follow-up; inspect provider failures and retries. Industrial emergency response teams: User-defined fields: Use a reviewed workflow for drill or equipment follow-up; inspect execution history. Documentation: https://docs.resgrid.com/web-app/user-defined-fields/