Text call intake and commands

Create calls and accept member commands by text message.

Why it helps
Make approved inbound sources and their operational effects explicit.

How to configure it
Collect your call types, the statuses members report while responding, and the details of any CAD or paging system that should create calls.

Before you begin
Check your department access and intended audience.

Examples for your department
Community paramedicine and mental health response: Text call intake and commands: Use an approved operational request type for a visit or mobile response; keep clinical triage and sensitive detail under the service’s procedures.
Search and rescue: Text call intake and commands: Use Rescue or a reviewed search type and clear staging information; select the appropriate team.
Security companies and departments: Text call intake and commands: Use Investigation or a reviewed patrol incident type with the correct site and selected resources.
Wildland contractors: Text call intake and commands: Use a reviewed assignment or incident type and staging details; select crew and support resources.
Industrial emergency response teams: Text call intake and commands: Use a reviewed facility incident type and access location; select the facility team and specialist equipment.

Documentation: https://docs.resgrid.com/configuration/text-messaging/