Email and CAD call intake

Create calls automatically from CAD, paging or email dispatches.

Why it helps
Review parsing, routing and observed integration failures before activation.

How to configure it
Choose your CAD or paging format and connect the mailbox that receives dispatches.

Before you begin
Check your department access and intended audience.

Examples for your department
Community paramedicine and mental health response: Email and CAD call intake: Use an approved operational request type for a visit or mobile response; keep clinical triage and sensitive detail under the service’s procedures.
Search and rescue: Email and CAD call intake: Use Rescue or a reviewed search type and clear staging information; select the appropriate team.
Security companies and departments: Email and CAD call intake: Use Investigation or a reviewed patrol incident type with the correct site and selected resources.
Wildland contractors: Email and CAD call intake: Use a reviewed assignment or incident type and staging details; select crew and support resources.
Industrial emergency response teams: Email and CAD call intake: Use a reviewed facility incident type and access location; select the facility team and specialist equipment.

Documentation: https://docs.resgrid.com/configuration/call-import/