Dispatch Settings

How calls page personnel: by group or by shift, and related automatic status changes.

Why it helps
Consistent call types and statuses make dispatching, response tracking and reporting reliable from the first call.

How to configure it
Choose whether dispatch follows groups or shifts, and review the automatic status options.

Before you begin
Check your department access and intended audience.

Examples for your department
Community paramedicine and mental health response: Dispatch Settings: Use an approved operational request type for a visit or mobile response; keep clinical triage and sensitive detail under the service’s procedures.
Search and rescue: Dispatch Settings: Use Rescue or a reviewed search type and clear staging information; select the appropriate team.
Security companies and departments: Dispatch Settings: Use Investigation or a reviewed patrol incident type with the correct site and selected resources.
Wildland contractors: Dispatch Settings: Use a reviewed assignment or incident type and staging details; select crew and support resources.
Industrial emergency response teams: Dispatch Settings: Use a reviewed facility incident type and access location; select the facility team and specialist equipment.

Documentation: https://docs.resgrid.com/web-app/department-settings/#call--dispatch-settings