Call types and priorities

The call types and priorities used to classify calls.

Why it helps
Use consistent reporting and run-card matching terms.

How to configure it
Add the call types your dispatchers use and set their priorities.

Before you begin
Check your department access and intended audience.

Examples for your department
Community paramedicine and mental health response: Call types and priorities: Use an approved operational request type for a visit or mobile response; keep clinical triage and sensitive detail under the service’s procedures.
Search and rescue: Call types and priorities: Use Rescue or a reviewed search type and clear staging information; select the appropriate team.
Security companies and departments: Call types and priorities: Use Investigation or a reviewed patrol incident type with the correct site and selected resources.
Wildland contractors: Call types and priorities: Use a reviewed assignment or incident type and staging details; select crew and support resources.
Industrial emergency response teams: Call types and priorities: Use a reviewed facility incident type and access location; select the facility team and specialist equipment.

Documentation: https://docs.resgrid.com/web-app/types-configuration/