Call templates

Reusable call text and note templates that speed up call entry.

Why it helps
Reduce repeated entry while keeping dispatch decisions explicit.

How to configure it
Collect your call types, the statuses members report while responding, and the details of any CAD or paging system that should create calls.

Before you begin
Check your department access and intended audience.

Examples for your department
Community paramedicine and mental health response: Call templates: Use an approved operational request type for a visit or mobile response; keep clinical triage and sensitive detail under the service’s procedures.
Search and rescue: Call templates: Use Rescue or a reviewed search type and clear staging information; select the appropriate team.
Security companies and departments: Call templates: Use Investigation or a reviewed patrol incident type with the correct site and selected resources.
Wildland contractors: Call templates: Use a reviewed assignment or incident type and staging details; select crew and support resources.
Industrial emergency response teams: Call templates: Use a reviewed facility incident type and access location; select the facility team and specialist equipment.

Documentation: https://docs.resgrid.com/web-app/templates/