Call Settings

The mailbox and format used to import calls from CAD or paging email.

Why it helps
Consistent call types and statuses make dispatching, response tracking and reporting reliable from the first call.

How to configure it
Collect your call types, the statuses members report while responding, and the details of any CAD or paging system that should create calls.

Before you begin
Check your department access and intended audience.

Examples for your department
Community paramedicine and mental health response: Call Settings: Use an approved operational request type for a visit or mobile response; keep clinical triage and sensitive detail under the service’s procedures.
Search and rescue: Call Settings: Use Rescue or a reviewed search type and clear staging information; select the appropriate team.
Security companies and departments: Call Settings: Use Investigation or a reviewed patrol incident type with the correct site and selected resources.
Wildland contractors: Call Settings: Use a reviewed assignment or incident type and staging details; select crew and support resources.
Industrial emergency response teams: Call Settings: Use a reviewed facility incident type and access location; select the facility team and specialist equipment.

Documentation: https://docs.resgrid.com/web-app/department-settings/#call-import-settings