1 00:00:00,070 --> 00:00:01,779 Welcome to Resgrid Academy. 2 00:00:02,210 --> 00:00:05,920 Resgrid brings dispatch, people, apparatus, and department 3 00:00:05,920 --> 00:00:08,020 management into a connected system. 4 00:00:08,420 --> 00:00:13,020 This series explains what each feature does, how to prepare it, and how to tell 5 00:00:13,020 --> 00:00:14,579 whether it is helping your department. 6 00:00:15,250 --> 00:00:19,889 Picture a fictional department with two stations, an engine, and a rescue unit. 7 00:00:20,420 --> 00:00:25,229 First, administrators organize members, groups, roles, and units. 8 00:00:25,659 --> 00:00:29,600 A dispatcher creates a training call and selects the intended resources. 9 00:00:29,989 --> 00:00:32,459 Members respond through their assigned devices. 10 00:00:32,930 --> 00:00:36,370 After closeout, officers complete records and follow up on 11 00:00:36,370 --> 00:00:38,450 equipment, supplies, and staffing. 12 00:00:39,060 --> 00:00:40,420 Start with the foundation. 13 00:00:40,859 --> 00:00:43,020 Set the department address and time zone. 14 00:00:43,529 --> 00:00:47,730 Build the roster, home stations, personnel roles, and unit types. 15 00:00:48,110 --> 00:00:51,009 Review who can dispatch, manage information, and 16 00:00:51,009 --> 00:00:52,240 administer the department. 17 00:00:52,770 --> 00:00:56,519 Prepare account recovery as you set up stronger sign-in protections. 18 00:00:56,900 --> 00:01:01,650 These choices influence later schedules, recipients, maps, and reports. 19 00:01:02,300 --> 00:01:07,679 For operations, learn call intake, types, priorities, recipient routing, 20 00:01:07,960 --> 00:01:10,250 run cards, and response statuses. 21 00:01:10,719 --> 00:01:13,419 Mapping adds location and site context. 22 00:01:13,799 --> 00:01:17,660 Messaging and notification rules keep the intended audience informed. 23 00:01:18,099 --> 00:01:20,799 Verify communications on actual devices. 24 00:01:21,160 --> 00:01:24,100 A saved call or provider handoff is different from 25 00:01:24,100 --> 00:01:25,779 confirmed receipt by a member. 26 00:01:26,510 --> 00:01:29,340 Between calls, shifts help plan coverage. 27 00:01:29,789 --> 00:01:33,729 Training and certification records make learning and renewal work visible. 28 00:01:34,179 --> 00:01:36,620 Checklists record routine inspections. 29 00:01:37,099 --> 00:01:41,179 Maintenance gives defects an owner and a documented repair process. 30 00:01:41,629 --> 00:01:44,269 Inventory records where equipment and supplies are 31 00:01:44,269 --> 00:01:46,540 stored, issued, and replenished. 32 00:01:46,980 --> 00:01:51,079 Documents, contacts, protocols, and calendars give members 33 00:01:51,079 --> 00:01:52,280 a shared reference point. 34 00:01:53,040 --> 00:01:57,100 Records connect incident reporting, prevention, investigation, 35 00:01:57,290 --> 00:01:59,730 evidence, review, and disclosure. 36 00:02:00,180 --> 00:02:02,749 Deployments keep extended response activity and 37 00:02:02,749 --> 00:02:04,409 supporting documents together. 38 00:02:04,890 --> 00:02:08,749 Business Operations adds commercial and costing workflows where enabled. 39 00:02:09,220 --> 00:02:13,539 Teach the source activity, review decisions, and recorded outcomes together, 40 00:02:13,840 --> 00:02:18,310 rather than treating an export or prepared claim as a completed external submission. 41 00:02:18,940 --> 00:02:23,139 Feature availability depends on the deployed release and department access. 42 00:02:23,530 --> 00:02:27,519 Some features need an enabled module, a permission, an add-on, 43 00:02:27,750 --> 00:02:29,009 or protection enrollment. 44 00:02:29,490 --> 00:02:32,429 The source catalog marks Enhanced AI as planned. 45 00:02:32,940 --> 00:02:35,440 Buying an add-on is separate from configuring it. 46 00:02:35,989 --> 00:02:40,190 Setup Report helps review configuration evidence; it does not prove 47 00:02:40,190 --> 00:02:43,880 that every operational workflow or notification has succeeded. 48 00:02:44,580 --> 00:02:48,700 Choose the learning path that matches your responsibility: administrator, 49 00:02:48,870 --> 00:02:51,319 dispatcher, member, or specialist. 50 00:02:51,790 --> 00:02:55,440 Each chapter explains a department problem, the relevant features, 51 00:02:55,650 --> 00:02:58,060 setup decisions, and a practice task.